American Airlines Follow-up (or American Airlines Still Sucks)

If you didn’t see the post-script to my post about how awful American Airlines is, and how poorly they treated my wife and I (and thousands of other people), here’s the kicker—we made it onto our final flight and arrived home, and were even treated nicely (and sympathetically) for the first time by a really nice attendant.

And then our luggage wasn’t on our flight. Or the following two flights. It made the last flight out of Miami, meaning, once again, American made us wait an extra 24 hours to get our bags.

They delayed, cancelled, caused a missed connection, or lost our luggage on every leg of our travel. Both ways. Every leg.

I wrote them a long, detailed note while waiting in the line from hell. I actually sort of held it together and didn’t devolve into an array of f-bombs and calling people douchebag. I think that showed restraint.

They responded offering my wife and I each $200 in travel vouchers.

I politely told them to stick it and asked them that they give us a meaningful refund. We’ll see where this goes.

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